About Us

Built where the tones drop: est. 2015

Who's Responding is made by Fluent Information Management Systems, Inc. — a Canadian company that has spent a decade answering one deceptively simple question for emergency teams: who's actually coming?

Our Story

From one fire hall problem to 75,000+ daily users

When a pager goes off in a volunteer department, the tones tell you there's an emergency — but not whether three people are coming or thirteen. Officers made critical decisions blind, every single call.

Who's Responding was built in 2015 to end that guesswork. Capture the tone, alert every phone in seconds, and let one tap put each responder on a live board everyone can see. It worked so well in fire halls that EMS crews, police tactical teams, SAR units, hospitals and industrial brigades adopted it too.

Today, more than 75,000 daily active users across North America check Who's Responding every time the call goes out — and we still answer our own phones when they need us.

Who's Responding — Est. 2015
What We Believe

The principles behind the product

Seconds matter

Every design decision starts with response time. Alerts must arrive in seconds, responding must take one tap, and the answer to "who's coming?" must never require a phone call.

Work with what exists

Departments shouldn't replace radios, pagers or CAD systems to modernize. We integrate with the dispatch you already have — and ship you the hardware to do it.

Leave no member behind

The member with a flip phone matters as much as the one with the newest smartphone. Voice calls, SMS and toll-free call-in keep every single person in the loop.

Honest pricing

Flat annual pricing, unlimited usage, no contracts, no hidden fees. Emergency services budgets are public trust — we price like we know it.

Support is part of the product

Dedicated support, free hardware replacement, and setup help from people who understand dispatch — not a ticket queue.

Beyond the fire hall

Fast mustering is universal. We build for every team that answers a call — fire, EMS, police, SAR, hospitals, industry, utilities and more.

The Company

Fluent IMS

Fluent Information Management Systems, Inc. is headquartered at 2611 Development Drive, Unit 3, Brockville, Ontario, Canada. Alongside Who's Responding, Fluent IMS builds information management tools that help organizations move critical data fast.

  • Founded and operated in Brockville, Ontario, Canada
  • Serving fire, EMS, police, SAR and industry since 2015
  • 75,000+ daily active users across North America
2015
Founded in the fire service
75,000+
Daily active users
13+
Features in one app