Questions, answered

Who's Responding is a real-time incident alerting and response tracking platform. When an alert goes out, every member is notified in seconds and can respond with one tap — so the whole team sees who's coming, where they are and when they'll arrive.

No. It started in the fire service, but it's used by EMS agencies, police, search and rescue, emergency management, hospitals, manufacturing sites, utilities, government teams and any group that needs to muster people quickly.

The app runs on iPhone and Android. Members without smartphones are fully supported too — they can receive automated voice calls and text alerts, and mark themselves responding through a toll-free call-in number.

Typically within seconds of your pager tone or digital page. With CAD email relay, alerts often arrive up to a minute before pagers finish triggering.

Yes. Our hardware records the dispatch and delivers it as an MP3 with the alert — replay it any time, from anywhere. Virtual Pager mode even plays it automatically like a traditional pager.

No. GPS tracking is optional and active during responses so the team can see who's en route and their ETA. Members stay in control of their availability and visibility.

Yes — the Switch Accounts feature lets members flip between multiple departments or teams on one phone in seconds.

Four ways: (1) our hardware captures your analog two-tone pages, (2) our hardware decodes digital P25/NXDN pages, (3) your dispatch centre's CAD emails are relayed to members, or (4) alerts are sent manually from the web-based dispatch control panel. Most teams use a combination.

None. We supply the computer and radio receiver as a flat $400/year rental — you provide power and a high-speed internet connection. If the equipment ever fails, we replace it free. Teams using only CAD email or the web control panel don't need hardware at all.

No. Who's Responding layers on top of what you already have. Your pagers, radios and dispatch procedures keep working exactly as they do today.

Yes — mutual aid monitoring lets you watch the activity of cooperating departments so a mutual aid request never catches you off guard.

Flat annual pricing by roster size, starting at $600/year for teams up to 20 users, up to $1,200/year for 71–80 users (80+ gets a custom quote). Optional hardware rental is $400/year. Every plan includes unlimited calls, unlimited usage and dedicated support. See the pricing page for the full table.

You get 45 days with every feature unlocked — including hardware to test with your real tones. No contracts, no obligations. If it's not for you, send the gear back and walk away.

No contracts, no per-call charges, no hidden fees, no charges per tone. One flat annual price.

Yes — multi-department and county-wide setups get discounted pricing. Contact us for a quote tailored to your region.

Who's Responding is built by Fluent Information Management Systems, Inc. (Fluent IMS), based in Brockville, Ontario, Canada. The platform has been serving first responders since 2015.

Who's Responding has more than 75,000 daily active users across North America.

Dedicated support from real people is included with every plan, along with setup help during your trial, downloadable manuals and this FAQ. Call (855) 358-3684 or email sales@FluentIMS.com.